NR584NP-67991 Discussions Week 6: Discussion

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Client Satisfaction

Preparing the Discussion

Follow these guidelines when completing each component of the discussion. Contact your course faculty if you have questions.

General Instructions

Consider the client satisfaction data currently analyzed at your workplace. If you do not have a current practice location, select a local healthcare facility or provider to answer the questions below.   

Include the following sections:

  1. Application of Course Knowledge: Answer all questions/criteria with explanations and detail.
    1. Describe one tool used to measure client satisfaction. 
    2. Discuss how accurately client satisfaction scores reflect quality in the organization.  
    3. Analyze the strengths and limitations of using satisfaction measures for quality improvement. 
    4. Analyze the strengths and limitations of using satisfaction measures for reimbursement. 
    5. Describe the ethical considerations that should be considered when using client satisfaction measures to drive financial incentives in the healthcare industry. 
  1. Integration of Evidence: Integrate relevant scholarly sources as defined by program expectationsLinks to an external site.:
    1. Cite a scholarly source in the initial post.
    2. Cite a scholarly source in one faculty response post.
    3. Cite a scholarly source in one peer post.
    4. Accurately analyze, synthesize, and/or apply principles from evidence with no more than one short quote (15 words or less) for the week.
    5. Include a minimum of two different scholarly sources per week. Cite all references and provide references for all citations.
  1. Engagement in Meaningful Dialogue: Engage peers and faculty by asking questions, and offering new insights, applications, perspectives, information, or implications for practice.
    1. Peer Response: Respond to at least one peer.
    2. Faculty Response: Respond to at least one faculty post.
    3. Communicate using respectful, collegial language and terminology appropriate to advanced nursing practice.
  1. Professionalism in Communication: Communicate with minimal errors in English grammar, spelling, syntax, and punctuation.
  2. Reference Citation: Use current APA format to format citations and references and is free of errors.
  3. Wednesday Participation Requirement: Provide a substantive response to the graded discussion topic (not a response to a peer or faculty), by Wednesday, 11:59 p.m. MT of each week.

Total Participation Requirement: Provide at least three substantive posts (one to the initial question or topic, one to a student peer, and one to a faculty question) on two different days during the week.